Skills for thriving in the new normal

Working from home is becoming the norm, and we’re all witnessing the economic, political, social, and technological changes as coronavirus peaks.

Bromley and Sar work with a lot of global clients. So, we’ve been thinking about key skills and personal development that adds value to clients all along. But now, job seekers, and contractors alike, are asking how they can find new roles and clients in this challenging time of the new normal.  We think it’s about bringing the skills and mindset that will inevitably solve the problems our world is facing.  

Here’s our view on the 22 top skills for thriving in the new normal:


  • Grasps and manages emotions
  • Does not overreact to the news
  • Has a baseline hopeful mindset
  • Course corrects
  • Has flexibility in handling change

Analytical Reasoning

  • Has a robust analytical reasoning skill set
  • Knows how to landscape big picture questions from a wide vantage point
  • Knows how to layer data points, information or concepts
  • Ability to process or synthesize data  

Artificial intelligence (AI)

  • Can create systems that function independently of humans
  • Using AI for enhanced observations, processing, reasoning, remembering and predicting.
  • Using highly dimensional data to classify and predict outcomes, trends, successes, failures, and opportunities


  • Has a Post Agile mindset with truly embedded agile values and beliefs
  • Values: individuals and interactions, collaboration, working software, responding to change, customer satisfaction, frequent delivery, business and development integration, face 2 face conversation, sustainable development and delivery, good design, simplicity, self-organising teams, and the practice of reflection and tuning

Business Analysis (BA)

  • Respects Business Analysis as a function of enabling change in IT.
  • Everyone does Business Analysis, not just BAs
  • Knows how to elicit, document and manage requirements.
  • Reviews problems, opportunities and needs within the environment
  • Constantly scanning for constraints and proposing solutions proposed

Cloud computing

  • Demands more robust storage, networks, and computer processing.
  • Desires robust delivery models SaaS (Apps, Web Browsers) PaaS (OS, Webserver, DBs), and IaaS (Computer Architecture)
  • Demands better internet and 5G connections

Compliance / Business Continuity Planning (BCP) / Information Asset Management

  • Focused on digital first business processes as the norm, but especially in case of disasters
  • Regular stress testing and benchmarking of processes for business continuity planning across the business

Customer Service Systems

  • Advanced request management and change management systems and processes
  • Desire quick release times, like in the instance of banks designing online forms for mortgage holiday response to coronavirus
  • Integrated omni channel support models through the use of chat bots, social media, service delivery platforms

Corporate communications

  • Focus on harmonised tone of voice
  • AI enabled tools to disseminate corporate information across channels
  • Ethics and integrity key  


  • An awakening to the fact that holding ideas, outcomes, information tightly, or close to one’s chest is safe and playing small
  • Teamwork is not collaboration, collaboration is sharing, it’s letting go, sharing, discussing, and handing off work 


  • More creative spaces, outside office work like running, socialising, trust, unfocused time, more vibing with colleagues, and less stress.


  • Delegation seen as more of a preparation activity and process than putting a monkey on someone else’s back
  • More effort and time spent with thoroughbred employees, cull nonvalue add staff, and over communicate to people

Emotional Intelligence

  • More focus put on inner rather than outer security, e.g. self-awareness, self-management, empathy, and cultivating skilled relationships
  • More social and emotional learning programmes at work

Enterprise Resource Planning (ERP) systems

  • Improvement to visibility and accuracy of data
  • More modules and business processes added to systems

Financial management

  • Advanced personal financial management skills
  • Money has a time value, a renewal of values other than money, perhaps
  • Incentives for individuals that go beyond just money

IT Infrastructure Library (ITIL)

  • An obsessive desire for value creation, improved service, less process bottlenecks, better strategy, design, transitions, and operations
  • A focus on continual improvement


  • Leadership that’s direct, inspirational, motivating, rewards, calm, focused, doesn’t overreact, has dignity and confidence, sets clear boundaries and enforces them without anger or apology, doesn’t display uncertainty, looks people in the eye, friendly but not friends, sort good from the bad employees, addresses long festering issues
  • Leaders with compassion, who serve, display love, forgive, commitment, are thoughtful and reflective, gentle, patient, self-controlled, and humble
  • Leaders who praise and reward good attitude, effort and production, coach and encourage those who are a bit behind on production but who display the right attitude, and document, separate, confront and warn those with bad attitudes and bad production


  • Ask others how they wish to be treated and then values, motivates and listens to people in that way


  • Listens to others, finds ways of enabling 2-way conversations
  • Understands competitor strategies
  • Eliminated what’s not needed
  • Strives for justice
  • Defines metrics of success
  • Behaves like a decision architect
  • Course corrects when there’s a loss of focus


  • Confident with explaining themselves
  • Makes requests
  • Compliments and gifts
  • Has skilful timing
  • Balances arguments

Scientific Computing

  • Is cognizant of and looks for new applications of scientific computing methods to understand complex problems
  • Documents the design and purpose of scientific computing requirements rather than the mechanics
  • Designs IT, service, and products for people, letting computers take the strain 

UX Design

  • Tunes in ever more to user and company
  • Focuses on problems, assumptions, and then testing assumptions and providing solutions that match user needs
  • Has a visual and sketch book mentality

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