Manufacturing
Measurement Manufacturing Company Tuned for Precision Service at Scale
Transforming field service operations with Service Cloud + ServiceMax to support 2,000 users with precision, reliability, and clean hypercare.
2,000
Users Onboarded
45%
Field Ops Uplift
12 months
Timeline
The Challenge
[Placeholder content] A global measurement manufacturing company needed to transform their field service operations to handle complex equipment maintenance and calibration at scale. Legacy systems were causing delays, manual scheduling inefficiencies, and poor visibility into service delivery performance.
With 2,000 field service engineers and technicians requiring a unified platform, the business needed enterprise-grade service management with precision tracking, compliance documentation, and real-time insights.
Our Approach
[Placeholder content] We led a comprehensive Salesforce Service Cloud and ServiceMax implementation, focusing on field service excellence. Our approach included asset hierarchy configuration, preventive maintenance scheduling, mobile workforce enablement, and integration with existing ERP and inventory systems.
Phased rollout across regions ensured quality adoption, with dedicated training programs for field engineers, dispatchers, and service managers. Clean hypercare protocols maintained system stability post-launch.
The Impact
[Placeholder content] 2,000 field service users were successfully onboarded across global operations. Field ops efficiency improved by 45% through optimized scheduling, mobile access, and automated workflows.
Service delivery performance became transparent with real-time dashboards, compliance documentation was automated, and customer satisfaction scores improved significantly through faster response times and first-time fix rates.